Refund and Returns Policy

Refund Policy:

At New Purpose, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer refunds under the following conditions:

1. Refund requests must be made within 14 days of receiving the product.
2. Items must be unused, in their original condition, and returned with all original packaging.
3. Proof of purchase is required for all refunds.

Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item.

Returns Policy:

We accept returns for exchange or store credit under the following conditions:

1. Return requests must be initiated within 14 days of receiving the product.
2. Items must be in their original, unworn, and unwashed condition with ainfo@newpurpose.shopll tags intact.
3. Customized or personalized items are non-returnable unless there is a manufacturing defect.

Steps for Returns:

1. Contact our customer service team at info@newpurpose to initiate a return or refund request.
2. Pack the item securely in its original packaging.
3. Ship the item back to the address provided by our customer service team. Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

Non-Refundable Items:

1. Sale or clearance items.
2. Gift cards.
3. Customized or personalized products.

Damaged or Defective Items:

If your product arrives damaged or defective, please contact us immediately at info@newpurpose.shop. Include your order number, a description of the issue, and photos of the damage. We will work with you to resolve the issue promptly.

Thank you for shopping with New Purpose. If you have any questions about our Refund and Returns Policy, please contact us at info@newpurpose.shop.